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Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
Mrs Baker of North Yorkshire :- Thank you for the samples which made the choosing of the leather for the chair easy. Now our lovely new chair has been delivered today. Colin & I would like to thank you Peter & Carl for all your help. The delivery men were first class & the chair has exceeded all expectations. Colin now says I should get one for myself ----- who knows? Regards
Mrs Hocking of Devon :- Hi Haynes Furnishers. Thank you for the delivery of my dresser/sideboard, very pleased, it looks regal, even my husband likes it! The delivery men were professional and courteous, so a 'thank you' to them as well. I did not expect wine to be delivered on the same day.. that was a pleasant surprise, which I think Steve arranged. I will certainly recommend your Company in the future and when, or if, I need any more furniture I will use Haynes Furnishers. Once again many thanks to you all.
Mrs Blake of Lyminge :- Thank you Peter for such brilliant service & prompt delivery of my mother's recliner. It is rare to find someone at the end of a phone these days, let alone someone who will go that extra mile. I can't thank you enough.
Mr D Pillow of Maidenhead :- Just a short note to say how satisfied I was with the delivery of my suite. Despite the delivery not being as straightforward as one would have hoped due to width restrictions, the two young delivery men were resourceful and excellent all round and a credit to your firm. Nice to see that good old fashioned customer service is not quite dead and buried yet in the UK. Well done all round and I would have no hesitation in recommending your firm to others.
Mrs Ridgeon of Cambridge :- Just like to say thank you for the suite , with which I am extremely pleased. Very helpful efficient service and delightful young men delivering, who happily removed my old furniture to a trailer for me. Much appreciated.
Mrs Noonan of Lincoln :- Dear Carl, The unit arrived today and I am very pleased with it, thank you. Also the delivery lads were brilliant, very pleasant and polite....they even carried the unit into the room and placed it in the corner. I am very pleased with the service. Thank you again, Kind regards
Mr Young of Cambridge :- Dear Carl, Hi, we’re now lounging on our new suite delivered today....we could not be more pleased. From my first contact to you up to today everything has been first class. The two young men who delivered were so pleasant and courteous as well as so helpful. Delivery was on time...well the date was early, so good! To reiterate...well done, we are so pleased, we would recommend your company to anyone. Thank you.
Mr Sullivan of Leadgate :- Dear Peter, Your chaps have just delivered our furniture. Firstly, I must say how pleasant, efficient and courteous they were, well done. Secondly, the furniture is absolutely excellent and we are really pleased with it. We would like to thank both yourself and especially Carl for your excellent service. Please also extend our thanks to the Coyle's, the workmanship is amazing. Thank you once again, Kind Regards.
Mr & Mrs Smith of Darlington :- Hi Carl, Just to let you know that our order arrived yesterday and we are delighted with both the cabinet and your good service. We would also like to say how courteous your delivery men were. We shall have no hesitation in recommending your company to our friends and relatives. Best Regards.
Mr & Mrs Long of Langford, Bedfordshire :- Excellent Service, two delivery lads were excellent, very careful and assembled the sofa. Very polite, courteous and friendly. Checked everything before they left. Most impressed with your Service, thanks.
Mr Taylor of Essex: - Furniture arrived yesterday, very pleased with quality etc, many thanks for prompt ordering and delivery, your two guys were also very helpful and polite, sad to say it makes a pleasant change nowadays, so thank you. Will certainly order through you again if we need any more furniture in due course. Hope business is good in 2013! Regards and thanks
Mr & Mrs Wellings of West Midlands:- We made avisit to the Burton on Trent store initially to look at Celebrity furniture & swatches of fabrics for a 3 piece suite. We were served very professionally by Peter who allowed us to view at our leisure without any pressure. Having made a choice we placed our order & were given a delivery date of mid-January. True to their word we had a phone call to give us a delivery date & the suite duly arrived as promised. The 2 men had some problems in getting the settee through our front door but were determined to find a solution which they did and then the settee & chairs were quickly placed in position. We are thrilled with the outcome & the professional manner in which everything has been handled. We hope to be able to place a further order shortly! Thank you to all involved whom we met & to those who have created such elegant and comfortable furniture.
Mrs Chave of Walsall : - After visiting the Burton Store, which I found well stocked and had the advantage of having lots of natural daylight, which is a must when choosing fabrics. We placed an order and received from start to finish excellent service. Many thanks to everyone involved at Haynes for the service at the shop to the delivery men who were very professional
Mr Commander of Tunbridge Wells :- Carl, We are delighted with the furniture that you delivered, on time, last week. The men who delivered the furniture did a great job getting the new sofas into the house. Thank you.
Mr Adams of Southend :- Hi Peter, Just a quick note to let you know how delighted my Mum and Dad were with their chairs, they look a treat in their room. The build quality, and fabric are just great. This furniture certainly lives up to our expectations. The young brothers who delivered the chairs were polite and professional. What more can I say - We will certainly come back for any future requirements. Many thanks,
Mr Dryhurst of Chelmsford :- Carl, I would like to thank you and your staff for the service you have given me since my order was placed with you. At every stage from the point of order to the delivery, I was kept informed of the progress. Your delivery personnel were courteous and helpful unpacking the items for me to inspect which were all found to be in pristine condition. I would have no hesitation in using your services again when the occasion arises.
Mrs Follen of Dersingham :- Thank you very much for my suite, the service I have received from you and the delivery was excellent.
Mr Yarnell of Loughborough :- Just wanted to drop you a quick note to let you know that we are delighted with our purchase and the service you provided. The delivery chaps were terrific with the extra hassle of the wardrobe, and it was much appreciated them taking the time and trouble to remove it. Thank you again, I will certainly recommend your service and price to colleagues and friends. Cheers.
Mrs Davis of Rudgwick :- I have recently purchased from Carl at Haynes Furnishers some lounge furniture. Their prices are most competitive and I must say that the service I received was excellent. They took great trouble in helping me to select my items and the delivery men were courteous and nothing was too much trouble. I would really recommend Haynes Furnishers where ever you live in the country, I am sure you will get excellent treatment.
Mr & Mrs Barber of Cheadle :- Carl/Peter, Many thanks for the excellent service. The upholstery arrived in good condition and at the time stated. Your delivery team were smart, thoughtful and polite. Your quote was the best by miles. Highly recommended, regards.
Mrs Harris of Bristol :- Hi, I have just received delivery of the coffee table I ordered and I am absolutely delighted with it, I would also like to say how professionally everything was dealt even down to the delivery young men who were excellent, I would have no hesitation in recommending Haynes Furnishers to anyone. Thank you all very much.
Mr Oakley of Hampshire :- Dear Mr Haynes, Thank you for delivery of table and chairs this morning by two very well presented, polite and efficient young men. I am most impressed in the way this transaction has been conducted. With very many thanks. Regards
Mrs Perry of Newport :- Dear Carl, I would just like to say how very pleased we are with our new Dining Furniture and the good service we received from yourselves. From placing the order to the delivery, everything was as you said it would be. The delivery man (unfortunately one of them was sick) came on his own and my husband helped. He was extremely careful and helped whilst we put protectors on the legs as we have just had an oak floor laid. I would definitely make you my 1st port of call when we are looking for any new furniture in the future. Many thanks again, Kind Regards.
Mrs Holding of Anglesey :- Hello Carl! I'm writing to say thank you for the great service provided by "Haynes Furnishers". The website is informative & easy to use, staff helpful & efficient and consequently ordering, delivery & installation has been straight forward & stress free! Order (including a free foot stool!) arrived this morning & I'm extremely pleased. Thank you very much.
Mrs Southall of Worcestershire:- Thank you very much for all your help. Peter at Haynes Furnishers was really helpful and went out of his way to help us. Delivery lads were polite, courteous and respectful. Customer service is excellent which is very rare these days! Would definitely recommend to anyone wishing to purchase good quality furniture combined with first class customer service.
Mr Todd of Suffolk:- Just to say the suite arrived this morning and we were very pleased with the service we received. The two men were polite, very helpful and extremely courteous. Thank you very much for your help throughout.
Mr & Mrs Seymour of Canvey Island:- Hi Carl, We would like to say a big thank you to you and your staff. We ordered a TV stand from you and were quoted with an 8/9 week delivery, it arrived in under 4 weeks. We cannot praise your company highly enough, both you and the lads that delivered the stand were very helpful. The two lads were polite and courteous. We will certainly contact you again in the future. All the best.
Mrs Wyatt of Somerset :- I am contacting you on behalf of my mother because she wants you to know how impressed she is with your excellent service and how helpful you have been regarding her chair. She would like to thank you and your staff for everything you have done and for being friendly and helpful at all times. With Best wishes
Mr Raine of Dorking:- My wife (who was here when the chair was delivered this afternoon) wanted me to let you know that the two young delivery men were exceptionally polite and helpful. Please pass our thanks onto them - and thank you again for the whole buying experience (which takes the stress out of an internet purchase) Best wishes.
Mr & Mrs Pye of Stoke on Trent:- Morning Carl, I would like to pass on my sincere thanks on delivery of my beautiful suite. I am really pleased with the way you conducted the sale, and being very trusting in accepting my order without even meeting me! Trust is the old fashioned way of a succesful buisness. I assure you this testament will be passed on to all that I know who are in need of furnishings, at a big no hassle saving with excellent delivery. God bless you and your colleagues for excellent service you have provided me.
Mr & Mrs Clarke of Colchester:- We just wanted to say what a pleasure it has to been to buy our furniture from you, the delivery was right on time and the men that delivered it were happy and a pleasure to deal with as well. Thank you.
Mrs Seales of South Sheilds :- Carl, desk ordered and delivered within the date specified.Excellent service both on telephone and email. Very courteous and efficient delivery men. Thank you for making the shopping experience for furniture totally painless!!
Mr Hubbert of Nelson:- Peter & Carl on behalf of my wife Jean, who wishes to express her thanks for the most comfortable and very smart chairs she had delivered on Thursday last. Also, your attention to detail through our order/delivery period has been excellent. The delivery and demonstration men were also faultless. We will not hesitate to recommend your company in the future. Regards.
Mr Tibbs of Devon:- Carl, good day, just a note to thank you for the expeditious delivery of the lounge suite yesterday. Very impressed with your two delivery men, very efficient and thoughtful. I shall have no hesitation in recommending Haynes Furnishers for their service and price. Thanks and regards.
Mr & Mrs Rainbird of Cheshire:- I would just like to let you know how pleased my wife and I are with the settee and chairs we recently purchased from you. Not only is the furniture as good as we hoped but the way in which you carried out the purchase was excellent. You told us it would be delivered in 8 – 10 weeks and it was 9 weeks, and you then told us it would be delivered around 3 pm and it arrived at 2:45 pm. Last, but not least, your price was far better than any other I could find! Many thanks again.
Mr Holmes of Benfleet:- I would like to thank you for our chairs that were delivered to us today, it’s a rare beast indeed to find a company these days that knows its product, has pleasant and efficient staff on the other end of the phone who are able to create an easy transaction, deliver on time, and save you money in the process. Many Thanks
Mrs Trengrove of Tunbridge Wells:- Hi Carl, Would like to thank you for the speedy service in the above and the kindness and courtesy of the delivery lads who were very polite, clean and tidy I would certainly use your site again and recommend you to everyone. Thank you kind regards
Mr Perris of New Milton:- Very many thanks to you for delivering a Recliner directly to my parents home this week. Your delivery staff were on time, helpful, understanding and polite and I was kept informed at each stage exactly as promised. You obviously take a pride in what you do and your attention to detail was very much appreciated. It made a very pleasant surprise to be dealt with so professionally at every stage of my order .. and at such competitive price.
Mr & Mrs Balfe of Ipswich:- Dear Carl, First may I say what a pleasure it has been to deal with you and your company. Your pleasant and efficient response on the telephone to the time of delivery was the best experience we have ever had of ordering furniture. The price was competitive and the delivery date was in fact earlier than you had been able to promise. This is a first for us! Your delivery men were prompt and very pleasant so well done to the whole team. Finally all five items of furniture were perfect. Thank you so much – we highly recommend you. Kind regards
Mr Keefe of Chorley :- Thank you for your excellent service. Delivery on time by two pleasant and obliging young men. Great product at the right price.
Mrs Harrison of Braintree :- Dear Peter, A word of thanks to you for the extremely efficient way in which you dealt with my enquiry about a piece of furniture. It was delivered today and I am delighted with the speed at which you were able to source and deliver it. I will certainly contact you if I need any other furniture and will strongly recommend your firm.
Mr Williams of Stamford :- Carl, first of all, may we say how pleased we are with the two sofas delivered in plenty of time for Christmas and slightly earlier than forecast. It was a competitive price and a very efficient service, so much so that we would be delighted to use you again should we have any further requirements for furniture - although that would require a substantial de-cluttering of the house!
Mr Darby of Cromer :- Delivery has just been made of my order placed with Carl Oakton. From the original communication with Mr Oakton (who gave me the confidence to place my order) to delivery all has proceeded extremely well. It is a pleasure to receive such brilliant customer service in today's market place. My sincere thanks go to Mr Oakton for his attention to detail relating to my situation. Additionally, I must pass on my thanks to the delivery team who were friendly and extremely helpful in their task. I will certainly recommend this supplier to friends, etc and will have no reservation in dealing with them in the future. Thank you.
Mr Wickham of Buckinghamshire :- Hi, excellent service, excellent price, we won’t be walking around anymore furniture shops. Cheers.
Mrs Foard of Farnham :- I ordered a suite from you because the price was unbeatable. I was told it would be delivered in approx 10 weeks because the factories had only just returned to work after their August holidays, and it was delivered on time. The settee was difficult to get into our small doorway but the delivery men were extremely helpful and managed to squeeze it in. I am very pleased with the suite and I want to thank you for the excellent service throughout. I will definitely recommend your company to my friends.
Mrs Swales of Newport :- Just a few lines to say thank you to you and your delivery men for your excellent service. Our suite is stunning! A small mark on one of the castors was observed by one of the delivery men and he immediately arranged for a replacement to be sent. I'm sure many other companies would not have mentioned it. We would have no hesitation in recommending you for your pricing and service. Everything has been so straightforward from order to delivery and your help and knowledge assisted us in our choice.
Mrs Joyce of Liverpool :- Many thanks to Carl and delivery men for excellent service. TV unit was delivered on wednesday morning as promised. All in perfect condition .The best service one could ask for. Highly reccommended.
Mrs Baker of Trowbridge :- Dear Carl, Just a short message to say how pleased I am with the two oak chairs and the fabric supplied, the chairs go very well with the ones I already have.
I must congratulate you on the efficiency and customer care provided and the service given was excellent. It is so good to deal with a group that is so helpful, thank you. Should I need any furniture in the future I would be happy to use you again and can recommend you to other people, Best Regards.
Mrs Derricutt of Carmarthenshire :- I would just like to email you to thank you for the excellent service we have received regarding our recliner chairs order. We would especially like to thank the delivery staff who not only arrived bang on time, but were polite, courteous and very professional. Having undertaken some research before placing our order, I am really pleased that we chose Haynes Furnishers, as we not only saved over £300 compared to other retailers for the same products, but the service was exemplorary. We would highly recommend Haynes Furnishers to anyone else considering placing an order with this company.
Mr & Mrs Lane of Yorkshire :- We would just like to thank you for the service we received from yourselves supplying our new furniture. Ordering was a straightforward process and the price you gave us was exceptionally competitive. The furniture was ready some weeks ahead of expectations and the actual delivery was made at the time advised and the guys were helpful and courteous. Thanks again.
Mrs Surmon of Barnstaple:- Just to say a big thank you for all the help I recieved from Carl Oakton this morning when ordering a riser recliner chair for my daughter Helen, he really was extremely helpful, and answered all my questions with honesty, we are now looking forward to the arrival of her chair.
Mrs Hancock of Middlesex:- I would just like to express my thanks to Carl and the staff at Haynes for their prompt and efficient service in sending me my Relax footstool. I have placed an order for another chair from you and look forward to a call to arrange delivery.
Mrs Fletcher of North Lincolnshire :- My new chair was delivered today and I am delighted with it. Thank you so much for your prompt and efficient service. Your prices are very competitive and I would be pleased to recommend Haynes Furnishers to anyone looking for a rise and recline chair. Once again, thank you so much.
Mr Orton of Surrey :- Thank you for an outstanding example of customer service recovery. I have received the repaired chairs within the three week forecast. I would like to thank all of the people involved from the initial contact, preceding the purchase, to the resolution of the recent structural failure. At all times I have been dealt with courtesy and efficiency. As the chairs were bought at a considerable discount from the retail price, and the transport / delivery task greater I am impressed. I will not hesitate in recommending your company, or buying from you again.
Mrs Wheeler of Suffolk :- You recently delivered a Power Rise and Recliner to my sister. We just wanted to say a huge thank you to Peter for his help before ordering and to the super drivers who made the delivery for their extreme courtesy and help. I am sure you will hear from us again. A real pleasure to do business with you. Thanks again.
Mrs Marsh of Bolton :- You have just delivered my TV cabinet. On time and very pleasant delivery men. Thankyou for your professionalsim and efficiency. Regards
Mr Ecclestone of Tamworth :- Thanks Peter, we have just taken delivery of our new suite, and are delighted with it. As we expected the quality is superb, and the assistance you gave us to enable us to come to a decision was appreciated. I would certainly recommend you to any of my friends, regards WBA Ecclestone.
Mr Bawcutt of London :- Thank you for the prompt and efficient manner in which you processed our 'suite' order. The delivery team were extremely helpful in transfering our existing furniture. If the occasion arises we will recommend your services.
Mrs Carrington of Leeds :- I have just received delivery of a Combination unit and would just like to say how delighted I am with the furniture, not to mention the service I have received from Haynes. From start to finish everyone has been efficient, kind and courteous, price was very competitive, delivery ahead of estimate, communications excellent - very impressive! Would not hesitate to use your company again or recommend you to friends and family. Many thanks.
Mr Wallace of Raleigh :- Having now taken delivery of our furniture, which we are highly delighted with, I want to thank you for the service you provided during the course of this transaction. Your whole approach from dealing with my many requests over the telephone right through to the team who delivered this week was very professional. It’s been a pleasure to deal with you.
Mrs Toon of Burton on Trent :- Just a short note to thank you for obtaining the spare part from Sherbourne. Your help and quick response to detail was much appreciated.
We have been able to fit the part ourselves. Customer Service is often lacking these days but it is good to know there are those who do give a good service.
Mrs Taylor of Stafford :- Just to say thank you Carl for my dining set, delivered as promised yesterday. It has completely lived up to my expectations, and I was expecially pleased by how quickly it arrived from the original order date. Your delivery men were polite and helpful too. I will definitely be happy to use Haynes again, and I am now thinking about the matching TV cabinet.
Mr Taylor of Burton :- Good Morning Peter, So many thanks for your help and for the information given. May I just say that if every company I dealt with were as efficient and helpful as you, then my life would be so much easier. Enjoy the day
Mr Maidstone of Stafford :- I have just had delivery of a suite from you and am writing to say how pleased I am with the service I received from your company. The delivery men were very polite and helpful and went out of their way to ensure that we were happy. You have also saved us a considerable amount of money with your keen prices. We will certainly use your company again and would recommend you to our friends and family. Many thanks.
Mrs Smith of Spalding :- Good evening, I would like to say thank you for the faultless service you have given me from first contact about the above piece of furniture to the delivery, I am very impressed. I will gladly recommend you to my friends. Regards.
Mr Taylor of Tewkesbury :- Good old fashioned reliable service, long may it continue. I would recommend Haynes to anyone. Many thanks.
Mrs Farquhar of Bristol :- Many thanks for your efficient and speedy service. The price was excellent and competitive; the phone calls polite and helpful; and the delivery made on the day arranged. I would definitely have no hesitation in recommending to anyone who would be considering making a purchase from you. Thank you once again.
Mrs Horton of Cornwall :- Having spoken briefly to Carl this morning, I would just like to say how impressed I am with both your service and delivery of our furniture which arrived earlier than we expected. Very many thanks, look forward to dealing with you again in the future. Wishing you your staff a very healthy and Happy New Year.
Mr & Mrs Hinchliffe of Devon :- We ordered a dining suite which we are extremely pleased with. We were very impressed with your delivery team, they struggled to carry the furniture in without complaint and in good humour, unpacked it and removed all the packaging, a service which is charged for by other furnishers. Overall we cannot thank you enough for the excellent service which we have received from our very first phone call to the final delivery.
Mr Fairbairn of Cumbria :- A quick note to thank you for the prompt delivery of our new furniture yesterday. We had only been in the house a little over half an hour after returning from holiday when your 2 very pleasant lads arrived. This was amazing considering the poor weather.
Mr & Mrs Reeves of Little Eaton, Derby :- Many thanks for the way in which your business is conducted we always strive to deal with family run businesses wherever possible. After two visits to your Burton on Trent premises to view and discuss our requirements we have been most pleased with your friendly and courteous manner in which you deal with customers. Our dining room has now been completely transformed with the quality of furniture which we eventually chose. The delivery men were pleasant and extremely careful when manoeuvring the furniture through doors and finally into position. All in all a job well done and customer satisfied.
Mr Coleman of South Wales :- We have just taken delivery of the table and I write to express our delight at the product but also to thank the two young people who delivered it. They were obviously well versed in moving furniture, were caring in negotiating doors etc and were very polite; a credit to your company. Thank you to all concerned
Mrs Hayward of Staines : - Thank you very much indeed for the excellent service I have received. From the minute I discovered you on the internet the covnersations on the telephone the swiftness and efficiency of the transaction it could not have been easier. My two settees have been delivered today by your drivers who were on time extremely courteous and I am absolutely thrilled with the settees and the whole experience of purchasing something from you. I would not hesitate to come back to you again for any future purchases. Many thanks indeed and I will be recommending friends and family to look at your website.
Mr. Cubitt of Uttoxeter :- From my initial telephone contact with Haynes Furnishers requesting details of a particular three piece suite, followed by a showroom visit to confirm my order through to delivery & placement within my lounge, the whole purchasing experience was a delight, professionally handled throughout, customer care of excellence a priority & valued as a customer, most definitely will purchase from Haynes Furnishers in the future."
Mr Hizzett of Devon :- I am letting you know that your delivery was made today ahead of time and very obligingly by your own team. The removal of the old suite and installation of the new one done swiftly. Your service and price was very impressive and I have recommended your firm to others when they need new furniture. Thank you. PS, our flat is up three flights of stairs but no complaint from your guys.
Mr Stewart of High Wycombe :- I am writing to thank you for the great service experience provided by you in the ordering and delivery of our furniture. We ordered a mix of chairs and sofas. The order was taken efficiently with a minimal deposit being asked. Your estimate of delivery was spot on and the two delivery drivers were just fantastic. Nothing was too much trouble. They unpacked the furniture, set it in place and took all the packaging away. It was just